AI-Powered Support: Delight Customers, Empower Agents
Transform customer support with instant AI answers, intelligent ticket routing, sentiment analysis, and 24/7 multilingual assistance.
Customer Support Challenges Qamaq Solves
Support teams are overwhelmed with repetitive questions, slow response times, and knowledge scattered across systems. Qamaq automates the routine so agents can focus on complex issues.
Long Response Times
Customers wait hours or days for answers to simple questions because agents are overwhelmed with ticket volume.
Repetitive Questions
Support agents waste time answering the same questions repeatedly instead of solving complex customer problems.
Knowledge Fragmentation
Information scattered across docs, Slack, Jira, and tribal knowledge makes it hard for agents to find answers quickly.
Poor Customer Experience
Inconsistent answers, slow resolution times, and lack of 24/7 support frustrate customers and hurt retention.
Customer Support Use Cases Powered by Qamaq
From instant answers to sentiment analysis, Qamaq transforms every aspect of customer support
Instant AI Answers
Provide customers with instant, accurate answers to common questions 24/7 without human intervention.
- Answer FAQs automatically from knowledge base
- Provide step-by-step troubleshooting guidance
- Escalate to human agents when needed with full context
- Learn from agent feedback to improve accuracy
Intelligent Ticket Routing
Automatically categorize, prioritize, and route tickets to the right agents based on issue type and urgency.
- Classify tickets by category, product, and severity
- Route to specialized agents based on expertise
- Prioritize urgent issues and VIP customers
- Suggest solutions based on similar past tickets
AI Knowledge Base
Centralize all support knowledge with AI-powered search and automatic content generation from resolved tickets.
- Search across docs, tickets, and chat transcripts
- Auto-generate KB articles from resolved tickets
- Keep content updated with usage analytics
- Surface relevant articles to agents in real-time
Agent Assist
Give support agents real-time suggestions, answers, and context while handling customer conversations.
- Suggest responses based on conversation context
- Surface relevant KB articles and past tickets
- Provide product information and troubleshooting steps
- Flag potential upsell or retention opportunities
Sentiment Analysis
Monitor customer sentiment in real-time and alert teams to escalate frustrated or at-risk customers.
- Detect frustrated or angry customers automatically
- Alert supervisors to escalate high-risk conversations
- Track sentiment trends across products and features
- Identify opportunities to improve customer experience
Multilingual Support
Provide support in any language with automatic translation and culturally-aware responses.
- Auto-detect customer language and respond accordingly
- Translate conversations in real-time for agents
- Maintain tone and context across languages
- Support 100+ languages without hiring multilingual staff
Before & After: Real Support Workflows
See how Qamaq transforms time-consuming support tasks
Common Customer Question
❌ Before Qamaq
Customer submits ticket asking about password reset. Waits 4 hours. Agent looks up instructions, copies answer, sends response. Customer gets answer the next day.
✅ With Qamaq
Customer asks Qamaq chatbot. AI instantly provides step-by-step password reset instructions with screenshots. Customer resolves issue in 30 seconds.
Ticket Routing
❌ Before Qamaq
Tickets land in general queue. Agent manually reads each one, categorizes, and forwards to right team. Misrouted tickets create delays and frustration.
✅ With Qamaq
Qamaq automatically categorizes ticket, detects urgency, routes to correct specialist. Agent gets ticket with context, suggested solution, and priority level.
Agent Searching for Answer
❌ Before Qamaq
Agent searches Confluence, Slack, old tickets for 10 minutes trying to find answer to customer question. Often can't find it and has to ask colleagues.
✅ With Qamaq
Agent asks Qamaq. AI searches all sources instantly, provides answer with citations. Agent resolves ticket in under 2 minutes with confidence.
Why Support Teams Choose Qamaq
The benefits go beyond automation
Faster Resolution
Resolve 80% of common questions instantly. Agents handle complex issues faster with AI-powered assistance.
Happier Customers
Instant answers, 24/7 availability, consistent quality. Improve CSAT and reduce churn with better support experience.
Lower Costs
Reduce support team size or handle more volume with same headcount. Automate routine work and focus on high-value interactions.
Scalable Support
Scale support without linear headcount growth. Handle spikes in volume and expand to new languages effortlessly.
Ready to Transform Customer Support?
Join support teams using Qamaq to resolve tickets faster, delight customers, and scale support efficiently.